Code of Conduct

1. Respect for staff and support

Treat support agents and PalmFlash staff with respect. Abusive, threatening, harassing, or insulting language toward staff (email, chat, tickets, WhatsApp, or any channel) is not allowed.

Repeated abuse may result in restricted support access, suspension, or account termination without further debate on that channel.

2. Honest use of the platform

You must not:

• Provide false identity or registration details
• Use another person’s account without permission
• Share, sell, or rent your account
• Open multiple accounts to abuse promotions or limits
• Misrepresent payments, chargebacks, or deposit proofs

3. Price, currency and product manipulation

Prices on PalmFlash can vary by product, country, and display currency. You must not attempt to:

• Manipulate displayed prices or currency conversion for unfair gain
• Exploit bugs, race conditions, or rounding errors
• Bypass checkout, wallet checks, or country/product restrictions
• Alter requests, APIs, or client code to change amounts or products
• Resell restricted products in violation of brand or local rules

Detected manipulation may lead to cancelled orders, wallet holds, and account termination. Gains obtained improperly may be reversed.

4. Automation, bots and scraping

Automated tools, bots, scripts, scrapers, or bulk API use are prohibited unless we give written permission.

This includes tools that mass-create accounts, mass-place orders, or harvest catalog/pricing data. Suspected automation may be blocked immediately and accounts closed.

5. Security and system integrity

• Do not attempt to hack, probe, or overload the Platform
• Do not bypass authentication, rate limits, or security controls
• Do not introduce malware or phishing content through our channels
• Report security issues privately to Support instead of exploiting them

6. Illegal and high-risk activity

You may not use PalmFlash for money laundering, fraud, terrorist financing, purchase of illegal goods, or any activity that violates applicable law. We may report serious abuse to relevant authorities.

7. Account review, limits and termination

PalmFlash may review accounts at any time. We may:

• Request extra verification
• Limit deposits, withdrawals, or purchases
• Hold wallet funds during investigation
• Suspend or terminate the account for breach of this Code, the Terms, or the law

Termination may occur with or without prior notice when risk is high (fraud, abuse of staff, security attacks, or clear manipulation). Remaining wallet balances after termination are handled under our Refund Policy and Terms of Service.

8. Fair communication

Describe issues clearly and provide order IDs when asking for help. Threats, spam, or repeated bad-faith complaints after a matter is closed may be ignored and can count toward account action.

9. Related policies

• Terms of Service
• Privacy Policy
• Refund Policy

10. Contact

Questions about this Code: support@gepaid.name.ng · +234 916 953 2588